Shipping & Delivery
How does my order get processed?
1. A confirmation email with all your order details will be sent to you once your order is received. And we will begin processing your order very soon.
2. A tracking number will be sent to you by e-mail once items shipped out. You can track your order from [Tracking Page] with your tracking number.
3. Shipping costs are based on the weight of the package, please check the table below for details:
| Region | Shipping From | Shipping Method | Delivery Time | Shipping Cost |
| Contiguous United States | Shenzhen OR HongKong |
Air Shipping | 8-12 Days | US $8/500g |
|
Alaska & Hawaii |
8-12 Days | US $8/500g | ||
| United Kindom France Germany Italy Spain |
8-12 Days | US $8/500g | ||
| Japan South Korea |
8-10 Days | US $8/500g | ||
| Taiwan | 8-12 Days | US $68/500g | ||
| Hong Kong Macao |
SF Express | 8~12Days | US $8/500g | |
| Others | Air Shipping | 8~12Days | US $8/500g |
Note:
1) The delivery time in above table refers to Calendar Days.
2) Delivery Time does not include the processing time required to process your order from the date your order is placed. Processing time is usually 1-3 business days.
3) If you require customization service, please allow for 5 or more working days in the processing time.
4) P.O. Boxes and Military Addresses (APO, FPO) cannot be delivered.
5) Make sure to confirm your shipping address before and after your order is placed, as later change of address may incur additional charges.
How can I change or cancel my order?
If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at [CONTACT US] for additional help.
Do I need to pay for taxes/duties?
FibMax are not responsible for your country's any taxe or customs fee.
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Why shipment delay?
Most cases of delays will be caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.
My order never arrives. What should I do?
If you haven't received your package within the standard delivery time, please follow the steps below:
1. Check the status of your order with tracking number first;
2. Contact our customer service immediately for assistance.
Missing items or damaged items?
Please contact us without any hesitation. It would be appreciated that notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.
